Ratings & Reviews
Your Review
Resident Reviews
|Recommended: YesTenant — There are only 3 issues that I have…
1. In addition to the obvious Reserved lettering on the ground on certain parking Storage units post signs up higher on the locker itself because people aren’t always paying attention to the ground sign.
2. Send out tenant emails and texts When elevator C is locked due to moving in and out because it’s very inconvenient when you come in tired and unloading your car of groceries, work supplies, kids etc just to find out the elevator is locked and then have to drag everything back out and around to elevator A B
3. At the very bottom of the garage door leading into the alley on the right side there is a nice sized opening where the ground and the door separate which could eventually allow those huge alley rats inside the garage especially once the weather turns cold.
|Recommended: NoFake front looks nice but cheap and ghetto — Loud, kids running around, nice amenities
|Recommended: YesMy name is Aisha Little I am resident of this apartment complex since I’ve been living. Here is nothing but welcoming. I love here. They have so many events for each holiday. You learn to live here.
|Recommended: YesPerfect — Everything
|Recommended: YesThe People that work here are excellent at what they do. They are courteous, knowledgeable professional. — I had a particular issue that was swiftly addressed by the Maintenance Staff in a very timely manner..... I salute the Maintenance Team, Thank You
|Recommended: YesMaintenance review — Good morning, maintenance service.Mr. Freddy has done an outstanding job.Timely manner came in, assess.The work came in done the work completed.Great job.Thank you so much, Baron.Jackson
response from property -Thank you for taking the time to share this feedback Baron. Freddy takes great pride in responding promptly and making sure work is completed thoroughly. We appreciate you recognizing his effort and professionalism and will be sure to pass along your kind words. If you ever need anything feel free to reach out to us at 771-232-8900 or [email protected]. Welcome to your new home in our community!
Mallory Ervin, Community Manager
|Recommended: YesMaintenance review — The maintenance teams Fredy and Jerome are very professional , friendly and know they Job very good customer service knowledgeable. Thank you Modera H street
Andre we appreciate you sharing your experience. Freddy and Jerome work hard to provide knowledgeable and friendly service and it is great to hear that their professionalism stood out. Thank you for recognizing the maintenance team and for being part of the Modera H Street community. If you ever need anything or have questions, feel free to reach out to us at 771-232-8900 or [email protected]. Welcome to your new home in our community!
Mallory Ervin, Community Manager
|Recommended: YesMaintenance team — There are always some complaints to be made anywhere you live move to but the maintenance team is not one of them. Freddy and Jerome have responded to all of my requests immediately with a bright attitude. They have made what can be an annoying situation easy to resolve and pleasant because of their attitudes. They are very respectful and always remove cover their shoes when asked. Thank you guys, you are appreciated
Keitha thank you for such a thoughtful review. Freddy and Jerome consistently show up with care patience and respect and your acknowledgment of their attitude and attention to detail truly means a lot. We are glad they were able to make the process smooth and positive for you. If you ever need anything feel free to reach out to us at 771-232-8900 or [email protected]. Welcome to your new home in our community!
Mallory Ervin, Community Manager
|Recommended: YesWork order — My guy Freddy excellent. Great customer service skills are
Selena thank you for the shout out. Freddy is a valued member of our team and your feedback highlights exactly why. We appreciate you taking a moment to share your experience. If you ever need anything or have questions, feel free to reach out to us at 771-232-8900 or [email protected]. Welcome to your new home in our community!
Mallory Ervin, Community Manager
|Recommended: YesMaintenance review — Freddy maintenance tech guy was very helpful professional and friendly. Thank you modera H street .
Hi Kathleen! Thank you so much for your kind words. We are pleased to know Freddy's commitment to exceptional customer service is not going unnoticed. Should you need anything in the future please not hesitate to reach out to us in the leasing office at 771-232-8900.
Mallory Ervin, Community Manager
|Recommended: YesMaintenance — Freddy was so responsive to my quick request. He informed me
Why my appliance was giving dirt in my ice and assured me it wouldn't do it again. He was quick, friendly and gave great advice. Thank you, Freddy
Thank you for taking a moment to share this. I’m glad Freddy was able to respond quickly, explain what was happening with your appliance, and get everything back on track. We appreciate your feedback and are always here if you need anything.
Mallory Ervin, Community Manager
|Recommended: YesMaintenance — I had a problem with my sink and I requested it to be fixed and Freddie came asap and had it done quickly for me. Great job done, thank you
We are glad to hear Freddie was able to take care of your sink quickly and make the process easy for you. We appreciate you taking the time to leave this feedback and we’re always here if you need anything.
Mallory Ervin, Community Manager
|Recommended: NoDO NOT BELIEVE THE REVIEWS. They were told to post them by the front office.
I’m not sure where my original review is but I’ll post it again so no one who makes over 60k ever moves here. This is strictly for low income people who have never had a balcony or nice amenities.
I’ve only been here one month and I have already given 60 day notice to break my lease.
Albeit Beautiful they are very cheaply built. In the middle of the hood, surrounded by eyesore buildings and huge rats roaming the grounds around in the nasty places that have not been torn down yet.
Parking is atrocious. None at all on the street, but they charge you 275 month to use the garage. It’s not worth it but worth it if you don’t want tickets or your car sideswiped.
Tenants look scary — like they don’t need to be anywhere near the building. The area is terrible. Sirens all day, every day. Nasty, dirty homeless people hanging out.
Dear Ebony,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience has not met your expectations. We understand that moving to a new city and community can sometimes come with challenges, and we appreciate the opportunity to learn from your perspective.
Please know that our team is committed to providing exceptional service to all residents and prospective residents. Mill Creek’s goal has always been to assist each customer in finding a home where they feel comfortable and happy. While we’re saddened to hear that you’ve chosen to end your lease, we will work with you to ensure a smooth transition through our Easy Come, Easy Go guarantee.
If you’d like to discuss your concerns directly, we would welcome the opportunity to connect and address them personally.
Warm Regards,
Mallory Ervin, Community Manager
|Recommended: YesGood — Great
Hi Chantel,
We're thrilled to hear you enjoyed your experience thus far. If you have any questions or need more information, feel free to reach out to our team at 771-232-8900 or [email protected]. We look forward to welcoming you to our community!
Mallory Ervin, Community Manager
|Recommended: YesJessie's the best — He was over all attentive he help through the moving process successfully He get a 100 rate
Thank you so much for sharing your experience! We’re glad to hear that our team member provided attentive service and helped make your move-in process smooth and successful. We’ll be sure to share your kind words. It means a lot to know his efforts made such a positive impact. Welcome home to Modera H Street! If you need anything at all while you settle in please do not hesitate to contact us in the office.
Mallory Ervin, Community Manager